Christmas/New Year Deliveries
Please note that the online store operates with reduced staff over the Christmas/New Year period. You should therefore expect an extended delivery schedule of 10-15 working days for orders placed post the 22nd December, 2016. Express Post options are not available over this time.
Where applicable, freight will be charged at the following rates and will be added to your shopping cart at the time of checkout.
|Australia Express Post
Free freight offer for purchases over $150.00 is calculated on the cost of the goods only. Ie postage charges do not make up part of the $150.00.
Free freight offer is not applicable to Express Post or International deliveries.
** Deliveries of large/bulky orders may incur additional charges. We will contact you in such an event to discuss increased shipping costs.
*** Please note that each individual country has different customs and duty charges, it will be the responsibility of the receiver to pay for these charges. Goods will not be released by the carrier until the charges have been paid in full. It would be prudent to check with local authorities to ascertain the charges, or Google Duty Tax calculator for particular country. Deliveries of large/bulky orders may incur additional charges. We will contact you in such an event to discuss increased shipping costs.
We deliver products via our website worldwide. Please email us on firstname.lastname@example.org to enquire about a special volume order.
All parcels are despatched from Melbourne, Australia.
We endeavour to despatch orders within two business days. Shipping times are estimated at between 5-7 days within Australia and 10-15 days internationally depending on the destination of the purchase. Express Post delivery is for despatch within 2-3 days. Follow the link to Australia Post's next day delivery zones.
For more urgent deliveries, email email@example.com and we will help you to make it happen.
We suggest delivery direct to your home or workplace as goods are required to be signed for. Delivery to a street address is preferable as most post office boxes are not sufficient in size to accommodate orders and/or the goods cannot be signed for.
In the event that our carrier is unsuccessful in delivering to you on more than one occasion, the parcel may be returned to our warehouse. In the event that this occurs any additional freight charges will be incurred to resend your parcel.
Delivery lead times are estimated as accurately as possible. We will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods, country’s customers (export/import) clearance requirements etc. No compensation will be paid in the event of delivery deadlines being exceeded.