Returns, Refunds & Exchanges
Your complete satisfaction is important to us; if you are not satisfied with your purchase for any reason, we will happily exchange or issue a credit note to the amount of the returned items, however you must contact us within fourteen days of the receipt of your order.
All items returned for exchange or a credit note must be returned in the same condition as they were sent, in the original packaging, labels intact and the item unused and unworn. Returns and exchanges must be mailed at your expense to 800 Wellington Road, Rowville, Victoria, Australia 3178 via registered post. We cannot accept any liability for goods lost in transit. Credit notes or exchanges will only be given on the item value; delivery charges are not refundable. An additional delivery cost may be charged for exchanged items.
Please choose your Guernsey and number carefully as no exchange will be offered on products that have had numbers pressed onto them.
Please note: Sale items are not exchangeable, and all sales are final.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample, image or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase– e.g. your receipt